Refund & Cancellation Policy
Effective Date: 01 January 2026
This Refund & Cancellation Policy applies to all services and products offered by Alpha Plus Institute of Mathematics Pvt. Ltd. (“Alpha Plus”, “we”, “our”, “us”) through https://alphaplusdelhi.com.
By enrolling in our courses or purchasing our products, you agree to this policy.
1. Course Fee Refund Policy (Online & Offline)
A. Classroom / Offline Courses
Registration fees (if applicable) are non-refundable.
Course fees once paid are generally non-refundable.
Refund requests may be considered only within 3 days of enrollment and before attending more than one class.
Administrative charges may be deducted.
No refund will be issued if:
Student has attended multiple classes
Study material has been provided
Batch is already ongoing
B. Online / Recorded Courses
Due to the digital nature of content:
Fees for recorded courses are non-refundable once access is granted.
If technical access issues occur from our side, we will resolve them within a reasonable time.
Login credentials are personal and non-transferable.
2. ACET / Short-Term Programs
For crash courses, workshops, and short-term programs:
Fees are non-refundable once the batch begins.
Seat blocking charges are non-refundable.
3. Installment Payments
If a student opts for installment payment:
Remaining installments must be paid as per schedule.
Non-payment may result in suspension of access.
Previously paid installments are non-refundable.
4. Transfer of Batch
In special cases, students may request:
Batch transfer (subject to seat availability).
Management approval is required.
Transfer is not guaranteed.
5. Books & Physical Study Material
A. Damaged or Incorrect Product
If you receive:
Damaged books
Incorrect product
You must notify us within 48 hours of delivery with photos.
Eligible cases will receive:
Replacement, OR
Refund (if replacement unavailable)
B. No Refund For:
Used books
Opened sealed material
Change of mind
6. Cancellation by Alpha Plus
Alpha Plus reserves the right to:
Cancel or reschedule batches due to insufficient enrollment
Change faculty if required
Modify schedule for operational reasons
In case of batch cancellation before commencement, a full refund will be issued.
7. Refund Processing Time
If approved:
Refunds will be processed within 7–14 working days.
Refund will be issued to original payment method.
Payment gateway charges may be deducted where applicable.
8. Non-Transferability
Fees paid:
Cannot be transferred to another student
Cannot be adjusted against unrelated services
9. Force Majeure
No refund shall be issued for disruptions caused by:
Government restrictions
Natural disasters
Internet outages
Pandemic-related closures
Alternate arrangements (like online classes) may be provided.
10. How to Request a Refund
To request a refund, email:
📧 info@alphaplusdelhi.com
📞 9899991500
Include:
Full Name
Course Name
Payment Details
Reason for refund
Refund requests without valid documentation may not be processed.
11. Final Decision
All refund decisions are at the sole discretion of Alpha Plus Institute Management.
Contact Information
Alpha Plus Institute of Mathematics Pvt. Ltd.
Gate No-3, Building No. 43, Mall Road,
Second Floor, Opp. GTB Nagar Metro Station,
GTB Nagar, New Delhi – 110033
📞 9899991500
📧 info@alphaplusdelhi.com
🌐 https://alphaplusdelhi.com